Listing activation fee
- The fee covers verification and activation of one property listing. It is refunded in full if we are unable to activate the listing, or if you ask within 24 hours of payment and the listing has not yet been shown to any matching requirement.
- It is not refunded because a property did not find a match, was rented or sold elsewhere, or was removed for breaking the terms.
Listing credits
Unused credits from a pack can be refunded within 7 days of purchase. Used credits are not refundable.
How refunds are paid
Approved refunds go back to the original payment method through our payment gateway, normally within 5–7 working days.
Failed or duplicate payments
If money was deducted but the payment did not complete, or you were charged twice, the extra amount is returned automatically or on request.